Effective Date: June 19, 2025
Last Updated: June 19, 2025
Canadian Commercial Garage Door Solutions (“CCGDS“, “we”, “our”, or “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.
1. Information We Collect
We collect personal information only to the extent necessary to provide our commercial garage door services and respond to inquiries.
Information You Provide Directly
- Contact form submissions: name, company name, phone number, email address, site address, and description of the service required.
- Phone or email inquiries: any information you choose to share when contacting us directly.
- Service agreements: business name, billing address, contact name, and payment information for invoicing purposes.
Information Collected Automatically
- Server logs: IP address, browser type, pages visited, and date/time of visits. This data is used for security monitoring and aggregate traffic analysis only.
- Cookies: We use functional cookies necessary for the website to operate. We do not use tracking, advertising, or third-party analytics cookies.
Information We Do Not Collect
We do not collect sensitive personal information such as financial account numbers, government ID numbers, or health information through this website.
2. How We Use Your Information
We use personal information for the following purposes:
- To respond to service inquiries and quotes
- To schedule and perform commercial garage door installation, repair, and maintenance
- To issue invoices and process payments
- To communicate service updates, appointment reminders, or follow-ups related to work we have performed
- To comply with applicable laws and regulations
- To maintain and improve the security of our website
We do not use your personal information for unsolicited marketing without your express consent.
3. Legal Basis for Processing
We collect and process personal information on the following grounds:
- Contract performance: to fulfill a service agreement or respond to a pre-contractual service request.
- Legitimate interests: to operate and secure our website and business operations.
- Consent: where you have voluntarily provided information through our contact form.
- Legal obligation: where retention is required by applicable tax or business law.
4. Disclosure of Personal Information
We do not sell, rent, or trade personal information. We may share information only in the following limited circumstances:
- Service providers: third-party vendors who assist us in operating our business (e.g., email hosting, accounting software), bound by confidentiality obligations and permitted to use information only for the services they provide to us.
- Legal requirements: if required by law, court order, or lawful authority (e.g., Canada Revenue Agency, WorkSafeBC).
- Business transfer: in the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction, subject to equivalent privacy protections.
5. Data Retention
We retain personal information only as long as necessary for the purpose it was collected:
- Service records and invoices: 7 years, as required under the Income Tax Act (Canada).
- Contact form inquiries (no service performed): deleted within 12 months.
- Server logs: automatically purged after 90 days.
6. Security
We implement appropriate technical and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- TLS/HTTPS encryption for all data transmitted through our website
- Access controls limiting personal data to authorized personnel only
- Regular security reviews of our web infrastructure
No method of electronic transmission or storage is 100% secure. If you have reason to believe your information has been compromised, please contact us immediately.
7. Your Rights
Under PIPEDA and applicable provincial law, you have the right to:
- Access: request a copy of the personal information we hold about you
- Correction: request correction of inaccurate or incomplete information
- Withdrawal of consent: withdraw consent to processing at any time (subject to legal or contractual limitations)
- Complaint: file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca
To exercise any of these rights, contact our Privacy Officer using the information below.
8. Cookies and Tracking
Our website uses only technically necessary cookies required for the website to function (e.g., contact form security tokens). We do not use Google Analytics, Facebook Pixel, or any third-party advertising trackers. No cookie consent banner is required as we do not deploy non-essential cookies.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., manufacturer product pages). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Children’s Privacy
Our services are directed exclusively to businesses and commercial property operators. We do not knowingly collect personal information from individuals under 18 years of age.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Material changes will be communicated via a notice on our website. Continued use of our website after any changes constitutes acceptance of the updated policy.
12. Contact Us — Privacy Officer
For privacy-related inquiries, access requests, or complaints, please contact:
Canadian Commercial Garage Door SolutionsPrivacy Officer
8548 130 St, Surrey, BC V3W 4H3
Phone: (604) 206-5727
Email: [email protected]
Website: ccgds.ca
We will respond to all privacy requests within 30 days.