Call (604) 206-5727, 24/7 emergency response. When a vehicle drives into your storefront, warehouse bay door, or commercial building, every hour the opening is unsecured is a liability. Custom Commercial Garage Doors Ltd dispatches the same day to board up the opening, assess the full damage, coordinate structural and door repairs, and prepare the ICBC claim documentation. Licensed and insured, serving Metro Vancouver. Part of our full vehicle impact repair service.
Immediate Steps for a Business
- Secure the scene immediately. A damaged storefront or bay door is an open entry point. Restrict access and do not leave the building unattended.
- Call (604) 206-5727. We dispatch 24/7 and can have temporary boarding on site the same day.
- Document before cleanup. Photograph the vehicle, licence plate, all damage, and the surrounding structure. This documentation anchors your ICBC claim.
- Report to ICBC. Lower Mainland line: 604-520-8222. If the at-fault driver is identified, this is an ICBC third-party property damage claim. Get the claim number before authorizing permanent repairs.
- Notify your commercial insurer. Even if the claim goes through ICBC, your policy may require notification. Check your policy wording.
What We Repair
Commercial impacts vary significantly depending on door type and force. We handle:
- Sectional overhead doors, panels, hardware, and commercial operators for warehouse and loading dock openings
- Rolling steel and rolling grille doors, common in retail, industrial, and strata parkade entry points
- Fire-rated overhead doors, impact assessment and compliant replacement where required by code
- Structural assessment and header repair, framing above a commercial opening must be assessed and repaired before any new door is installed
- Emergency board-up, plywood, steel sheeting, or temporary door panels to secure the opening same day
Also: vehicle impact at a strata or multi-unit complex and structural header repair.
ICBC Claims for Commercial Property
If an identified BC driver caused the damage, their ICBC third-party liability coverage is responsible for restoring your property. The settlement is at actual cash value with depreciation, not replacement cost. A rolling steel door that cost $8,000 installed seven years ago may be assessed at a fraction of today’s replacement cost, leaving you to fund the gap unless you have a thorough estimate on file.
We prepare itemized estimates covering the full scope: structure, door, operator, hardware, and labour. A complete estimate gives the adjuster less room to justify a partial settlement.
Note: ICBC does not cover business interruption losses. Revenue lost while your building is closed comes from your commercial property policy, if you have that coverage. This is another reason to prioritize a fast temporary securing and get the repair process started immediately.
Getting You Back Open Fast
Business downtime has a direct cost. We prioritize commercial calls and can typically have a temporary closure in place within hours of your call, keeping your inventory and premises secure while the permanent repair is being authorized. One contractor managing the full scope, structure, door, hardware, means no scheduling gap between trades and no delay caused by a second company’s availability.
Where We Work
We serve commercial properties across Metro Vancouver: Richmond, Vancouver, Burnaby, Surrey, Delta, Coquitlam, Langley, New Westminster, North Vancouver, and the broader Lower Mainland. Emergency dispatch 24 hours a day.
Why Boarding Up Isn’t Just a Temp Fix
We see teams throw plywood over a smashed opening and call it done, but that leaves the header, jambs, and track pockets exposed to rain and freeze-thaw cycles. If the structural framing behind the garage door has shifted even a few millimetres, the new door won’t seal or cycle properly, and the next windstorm will find every gap. Our crews shim and brace the rough opening while the board-up is in place so the geometry stays true for the permanent install.
That same visit lets us document hidden damage the adjuster needs: cracked lintels, bent anchor bolts, shifted masonry ties. Photos of the exposed structure, not just the busted panels, are what move an ICBC claim from ‘under review’ to ‘approved’ without a supplementary request. One site visit, two problems solved.
Our Service Area, Vancouver, BC
Frequently asked questions
Can you secure my commercial building the same day?
Yes. We dispatch 24/7 and can typically have temporary boarding in place within hours of your call.
Does ICBC cover damage to my commercial building?
Yes, if an identified BC motorist caused the damage. Their ICBC third-party liability coverage is responsible for restoring your property at actual cash value with depreciation. A detailed estimate is essential to minimize the gap between ICBC's assessment and your actual repair cost.
Does ICBC cover my lost business revenue while I'm closed?
No. ICBC does not cover business interruption. Lost revenue may be covered by your commercial property insurance policy if you have a business interruption endorsement.
What if the driver who hit my building drove off?
A hit-and-run claim may still be pursued through ICBC under certain conditions, or through your own commercial property insurer. Report the incident to police and ICBC immediately and photograph the damage before anything is disturbed.
Do I need structural repairs before you install a new door?
In most commercial impacts, yes. The framing or concrete lintel above the door opening must be assessed and confirmed sound before a new door is installed. We coordinate structural contractors and schedule door install only once the opening is approved.
Can you replace fire-rated overhead doors?
Yes. If your space requires a fire-rated overhead door, we assess the rating requirements and coordinate a compliant replacement.