Custom Commercial Garage Doors is based in Richmond at 7080 River Road, Unit 206, minutes from the industrial corridors where most of our calls originate. When a vehicle hits your garage door, building entrance, or parkade, we’re typically on site within the hour.
Emergency Response in Richmond
Richmond’s River Road, Bridgeport Road, and Shell Road corridors carry heavy commercial and delivery truck traffic. When a collision damages your building, the first step is making the opening secure. We board up or temporarily close the opening, photograph every damaged component, and provide a written estimate the same day, including line items your ICBC adjuster or insurance broker will need.
We respond 24/7 across all of Richmond: Steveston, Bridgeport, Ironwood, Sea Island, city centre, and every industrial park in between. Call (604) 206-5727 any hour.
What We Repair After a Crash or Fire
Most collisions damage more than the door itself. A vehicle at low speed can bend panels, wreck the track, shear springs, damage the operator, and crack the structural header framing above the opening. We coordinate the full scope:
- Door and panel replacement: sectional, rolling steel, fire-rated, and high-speed doors
- Track, spring, cable, and operator assessment: full system inspection before reinstalling any hardware
- Structural header and framing: we engage and manage a licensed structural contractor, giving you one point of contact instead of three separate trades
- Commercial storefronts and bay doors: any vehicle-accessible opening
- Fire and smoke damage: if the impact led to a fire, we coordinate the full rebuild
See the full scope on the vehicle impact repair hub and the structural header repair page.
ICBC Claims in Richmond: The Depreciation Reality
If another vehicle caused the damage, ICBC is responsible for restoring your property. But ICBC pays actual cash value with depreciation applied, not what it costs to replace materials at today’s prices. On a commercial door or header that’s five to ten years old, that gap can run several thousand dollars.
We build estimates in a format adjusters accept, document all damaged components with photos and measurements, and put depreciation gaps in writing before the claim closes. Not sure whether to file with ICBC or your own building insurance? Read our ICBC property damage guide or call us first. We’ll point you in the right direction before you file anything.
Richmond Areas We Cover
- River Road and Bridgeport industrial corridor
- Shell Road and No. 3 Road commercial strips
- Steveston Village and Ironwood
- Sea Island and YVR-adjacent facilities
- Strata townhouse complexes in city centre and south Richmond
- Aberdeen, Capstan Village, and Alexandra Road mixed-use buildings
We also serve the full Metro Vancouver region. See our Vancouver, Surrey, and Burnaby pages.
Frequently Asked Questions
Does ICBC cover garage door damage in Richmond if another car hit my building?
Yes, if an identified at-fault BC motorist caused it. ICBC pays through their third-party liability coverage, but the settlement is based on actual cash value with depreciation deducted, not full replacement cost. A detailed written estimate is the best way to close that gap.
How fast can you respond to a garage door emergency in Richmond?
We’re at 7080 River Road in Richmond, so we can reach most locations in the city within an hour. Call (604) 206-5727 any time, day or night, and we’ll dispatch right away.
Who do I call first after a vehicle hits my building?
Call us first at (604) 206-5727 to secure the opening. Then report the claim to ICBC at 604-520-8222. Don’t authorize permanent repairs until you have a claim number, but emergency board-up is a recoverable cost under the claim.
Can you handle both the structural header repair and the new door?
That’s exactly how we work. We coordinate a licensed structural contractor for the framing and manage their scope alongside the door reinstall, so you deal with one company, one estimate, and one timeline from start to finish.
What if I’m not sure whether to go through ICBC or my building insurance?
Don’t guess. Call us and describe the situation. We’ve seen enough of these claims to tell you which route is likely to cost less, before you file anything.